Can you blame them? It's is very VERY hard to know better.
Governments make everything confusing by design.
If they didn't treat a simple tax form like a 500-page fantasy novel, half the people in suits would be out of a job. It’s not a system; it’s a high-stakes game of 'Where’s Waldo' except Waldo is your sanity and he’s hiding behind ten layers of red tape. 🙄🌈