What's the desired effect of adding more places to discuss?

For context: we are actually trying to consolidate support as few platforms as possible. More users sharing the same platform means that they can help each other, while more platforms splits the user base and creates more places our tiny team needs to monitor. We can add them, but ideally we'd then bridge them to the existing platforms. iirc matrix has telegram bridges for example, so that could be an option 🤔