@nprofile1q... oh yeah that's to be reported like, that's not okay, like as an artist you gotta keep in communication, even if it's to admit a delay in the process, I'm so sorry you're dealing with that, it's completely unfair and to do that on their part is pretty upsetting, if they don't want to do commissions, or didn't want to do it for other reasons artist up and communicate.
I'm sorry I hope you do get it resolved 💚