I understand why you might think that way, but actually Paytaca and our BCH community share the same goal .making BCH useful for everyday needs here. And since all transactions are recorded publicly on the BCH blockchain, anyone who understands how this works . including BCH Reply Guy . can verify exactly what happened using the Transaction ID. He may not process the load directly, but he can definitely check the status, explain why it’s pending, and guide me on what to do next. That is the help I’m asking for, and I trust this community to help me get clarity.