Offline help: Documentation is readily available, is always there, no extra requirements, is future proof.

Online help: Relies on the server being up, relies on the user having an internet connection at all times, relies on the dev maintaining it.

Help locked behind online connectivity just shows contempt for the user by the developer, a thousand times this if the developer locks that help behind proprietary software like #discord

#techsupport #sysadmin #programming #code