In over a decade delivering training courses globally, I've noticed something consistent: participants from certain cultures give perfect scores almost automatically. In others, you'd be lucky to see an 8.
Neither group is lying. Both are being culturally honest.
In some cultures, giving low feedback, even anonymously, is a form of disrespect to the trainer, the host, or the institution. The 10/10 is a courtesy.
In others, 10/10 means "this changed my life." Anything less is just... normal.
If you're designing global training programmes, calibrate your feedback instruments culturally. Or you'll spend your time optimising for scores that don't mean what you think they mean.
https://stormberry.as/culture
Neither group is lying. Both are being culturally honest.
In some cultures, giving low feedback, even anonymously, is a form of disrespect to the trainer, the host, or the institution. The 10/10 is a courtesy.
In others, 10/10 means "this changed my life." Anything less is just... normal.
If you're designing global training programmes, calibrate your feedback instruments culturally. Or you'll spend your time optimising for scores that don't mean what you think they mean.
https://stormberry.as/culture