If Primal is meant to be noob friendly, this screen shot illustrates a problem.
Noobs do not know what a "Caching Service" is, what it does, or why we need one. The explanation is too technical. Noobs don't know what "fail over" is. If you walk up to 100 random people on the street, how many do you think are going to know what "fail over" means in the precise way that this "help" thing is using the terms?
Noobs are not aware of lists of other "Caching Services".
Noobs do not have a preference as to whether we should only leave one entry in the pool. Start9 did this on one of their steps...I'm sitting there reading the little if-then choice they left in their steps and I'm thinking to myself "But I don't know enough to even have an opinion on this choice they're telling me I have to make. What about people like me?"
Please don't ever assume we know enough to make decisions about this kind of thing if you want Primal to be noob friendly.
Also, as a sanity check for us noobs who are never sure if our stuff is messed up or if it's your side that's messed up, could there be a section in Primal where y'all post all the stuff that you are presently aware of that is messed up that people are bitching about? If I notice that the likes and reposts aren't working, it would be nice to be able to go to the "Known Issues Currently Affecting Users" section and see for myself "Oh...shit...look at that...it's not just me experiencing this issue" or, alternatively "Oh, damn...I'm the only one? Either I'm the first one to notice it which is unlikely or something's messed up on my end."
That alone would be very valuable for those of us who are struggling to use this protocol because we haven't spent the last 20 years learning to code in an economy that requires much more than just coders.