2. Terry is an older man who had a stroke and has the use of one of his hands. He wears hearing aids. He is one of the kindest people I've seen at Drop-In which is good because his voicemail is fucked and I don't know why. This is not the call record of a problem that was easy to solve. Ultimately, even with talking to his cell provider, we could not fix it. Best guess: the app is old/outdated and his phone can't d/l a new one. It's not a great answer. Clicking didn't fix it.