@nprofile1q... Mozilla was at about 15% of the desktop market when they jettisoned the extensions that gave their browser super powers the other big browsers didn't have. They did this over the objections of tens of thousands of their users.
Two years later and their desktop usage had dropped to about 5%.
In marketing, you never turn yourself into a commodity, but that is exactly what they did.
It's the total tone-deafness of their "leadership" that is disturbing.