Long story short, she sent to her phone an SMS with the temporary PIN in plaintext. Then, my mother was required to go to an ATM, insert the new card, select "Register new card" as a service, enter th...
So, I returned to the bank to complain that, evidently, the card registering procedure had failed. "Don't worry," said the clerk (although much less intelligibly), "the ATM is out of cash - that's why it doesn't offer any cash withdrawal options." Just to be sure that I had understood correctly, I went to a different ATM - and, sure enough, the new card was working there just fine.
What remains to be done (and I was assured that it can be done from the bank's web site interface) is to set an additional password to the card, to be used when purchasing on-line.
What remains to be done (and I was assured that it can be done from the bank's web site interface) is to set an additional password to the card, to be used when purchasing on-line.
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