Damus
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There really is a fucking gap in the "get rid of the landlines" plan.

Every day we have folks calling up, some of them not technical, and some in their 80s, asking for help configuring ATAs.

If they order the ATA from us, we preconfigure it, and that avoids most problems. But there are ISPs that do CGN, which even NAT traversal mitigation like STUN don't sort.

SIP is kind of fragile as protocols go, sadly. And I just don't think the market was ready for VoIP replacing landlines.
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๐Ÿ†Ž · 6w
To be clear, with ENORMOUS amounts of perseverance and patience, it is rare that we can't fix a customer's issue and make it work for them. But we charge like, ยฃ2 a month for VoIP, and it's just a fucking nightmare to handle the support burden. And nobody really thought of this, and BT Group has ...