It was his first time downloading. He created his first account, told me his primal lightning address, I zapped him and it didn't show up in his account. I tried to zap his profile but it said no lightning address set. You told us to copy his lightning address into his profile and save. Then I was able to zap his profile but those sats also didn't show up in his account/wallet.

Can you see what's going on with his account?

Does he need to back up his wallet before receiving sats?

Where are the sats?

Thx for helping!