We're the team managing mastodon.social and mastodon.online! We provide assistance with user accounts and moderation appeals primarily by email at staff (at) mastodon.social. Please use the reporting system first whenever possible for the fastest response.
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Recent Notes
We plan to disable the "live feeds" of the local and federated timelines on mastodon.social within in the next couple of weeks. They are already disabled on mastodon.online. While these feeds can be useful on smaller, topical or regional servers, they have limited use on larger servers like ours.
The live feeds present all content on the server immediately and essentially pre-moderation, which presents a particularly poor experience to new users finding the fediverse for the first time.
