You should reach out to them, I just got my wife a little gifty, but only because you mentioned them on RHR (there’s close to no way I would have found them without your mention).
Ha, I completely agree! and in the home case, you end up getting water all over the counter top. I may or may have not measured and remeasured faucet dimensions before ordering one when I redid my bathroom… (and then stared at the granite guy when he cut the hole double checking his measurements…)