When your wife expresses a disappoint or concern (complaint) the conversation can easily escalate into a real upset. Addressing the SOURCE of the complaint is an opportunity for #responsibility and helps her feel heard.

Every situation will be different and might not require all these steps.

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Example: You make the coffee every morning and today’s pot did not turn out well - real complaints here.

**Her** (complaint):
I don’t like this coffee you made.

**You** (clarification, if needed):
I’m sorry, what’s wrong with it?
[or skip directly to address concern, if you already know]

**Her** (concern):
It tastes weak, watered down, and we talked about this ahead of time

**You** (address concern):
Oh, I was trying a new method but I must have used too much water. [situation]

I will try a different ratio next time. [correction]

Can I make you a fresh cup? [offer]

**Her** (gratitude)
Yes, I would love that.