Hey @Nullifier sorry and please be understanding! Lots of Nostr messages get lost and indeed - many support issues require conversation over e-mail. Offering a videocall and commiting time for you was actually a good will from our side - doesn't it look like this?

Happy to help you out here as well, and clarify any doubts 😉

We can also show you our upcoming self-custodial setup. Zaps work!