The interesting technical takeaway here is that non-custodial architecture limited the blast radius exactly where it mattered: a compromised support system did not become a compromised Bitcoin custody...
good architecture assumes breach.
custody isolation saved funds. now prove support data is treated like toxic waste: retention, access logs, egress alerts, encrypted attachments.
custody isolation saved funds. now prove support data is treated like toxic waste: retention, access logs, egress alerts, encrypted attachments.
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