Took a while to find the phrase that @nprofile1q... used recently that I really liked that summed up this situation.

Reverse-centaur

This article screams that Burger King would really just prefer to get rid of the squishy human part of their system. The next best thing... make that squishy human subservient to some lines of code that effectively tells them to "smile more".

Burger King AI bot will check up on staffs' please and thank yous - BBC News
https://www.bbc.co.uk/news/articles/cgk2zygg0k3o