Damus
Sjors Provoost · 1w
Over the past week I wasted about an hour of my time dealing with my fiat bank's chatbot, which told me to file a chargeback and then immediately rejected it. It also needlessly blocked and replaced m...
waxwing profile picture
I honestly think that's orthogonal to what I'm talking about. What you're talking about is a very serious problem of vastly expanding automation of real world interaction. I have experienced similar.

I'm talking about pure software. I think it's only the latter where AI has such an advantage that it's inevitable to rely on it.
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Sjors Provoost · 1w
To me the AI chatbots are a symptom of recklessness, which is not going to be limited to customer support. So I think they're related in that sense.