What surprises me most is the complete lack of any warning / grace period. I run multiple VPS across many different providers and have received my share of abuse complaints. In every single case, responding within 24-48 hours (per the provider's policy) has ALWAYS prevented any service interruption. Shutting down a VPS with ZERO notice is highly unusual and outside normal industry practice (especially for a host that positions itself as privacy and freedom-of-speech friendly!).