Recurring topic of frustration amongst the so called tech people of all levels.
And a way to distinguish themselves from so called normies.

Having worked in various so called tech support roles over many many years on different levels with different demographics and educational backgrounds I can only observe that people think differently. And that’s normal.
And people (re-)act in different ways when stress level rise. And that’s normal.
Even though with my experience I’ve caught myself sometimes with the simplest of seemingly easy to solve tech situations not getting anywhere.
Also the magic of just being present with the client/normie often just solves the tech issue.
It happens to the best of us and my attitude by now is to stay humble because other people are better at other things than me/us. 💥