Profoundly true. Every aspiring software engineer should start in tech support.

You know, most of us just https://image.nostr.build/1ff97bb820f27606d5680a2d9bc4c9d66452496349d547d0f85a3794e54ac92e.jpg

I consider myself above average in technical abilities but I was humbled hard the other day at work. I had to get a HDMI to DP replacement cable for my monitor and when I plugged it in nothing happened so I assumed it only worked one way and told IT I needed a new one. The IT guy came to my cubicle,...

I used to work in an airport and it’s hard to grasp just how retarded most people really are.

Or that caller saying my screen is dark and you try to troubleshoot till the point, well there is no light, so I cant see if the power plug is plugged in… back in the days a landline phone did work without power…

Recurring topic of frustration amongst the so called tech people of all levels. And a way to distinguish themselves from so called normies. Having worked in various so called tech support roles over many many years on different levels with different demographics and educational backgrounds I can o...

I was half the asshole once. I was working a Network Operations Center helpdesk for a while, and one of our field techs called in (after hours on a weekend) saying his laptop is busted. Now, I was no rookie, I'd been building my own computers for a decade, but this was one of our top field technic...

I think this is why I suck at job interviews. I assumed people who work for Bitcoin companies know more than me, but I'm like a decade ahead of them and get the feeling they often have no idea what I'm talking about.

http://www.rinkworks.com/stupid/

Does being the tech support for my mom counts?

I worked internal tech support at a tech company. No amount of technical illiteracy surprises me anymore. Senior engineers turning their monitor off and back on thinking that it was rebooting the computer was fairly common.

I can relate. My wife like everyone spends way too much time on her IPhone and cannot do anything outside of scrolling. I’m shocked every time I need to do something so basic for her.

It’s more like people give up before even trying. I regularly do service calls where people refused to even open a box and plug in the router

One of my first jobs was remote help desk. I got really good at assuming they know nothing and walk them through each and every single click Or push hard to remotely connect when they can't follow basic instructions. One time i picked up my personal phone like with a greeting like a work call, It wa...

But… the people… they are, retarded

Yes and large software corporations tend to have UX departments with focus groups that come in and give feedback. Also, they can take advantage by being highly centralized.

Hello Mista, please install AnyDesk.

Left click with the mouse...."er but I'm right handed"

💯 true. I find it very disheartening how people think that others think the way they do. There are still majority of people who are scared to touch software icons let alone installing one. Empathy goes a long way. 🫂

I haven't but I know. Then again neither are the people who answer the tech support calls. Everyone I talk to reads from a script.