Is it a bot?

Centralised corps!! Bureaucracy in general is terrible. It is plenty of lazy people. But keep calm. I don't know if that will motivate you but many people face similar situations or worse. You are not the only one. So relax, try to solve it but the most important thing: DON'T GIVE UP. Force the pers...

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Sometimes AI is a huge improvement

I once got an issue with iCloud synchronization, the support told me that they can not help me and the situation is too complex for them to handle, they asked me to seek help from a genius bar, ended up solving the issue myself (thanks to codex)