He accidentally set himself up with a passkey in Outlook and it's confusing and bothersome to him. We have to sign in to Microsoft approximately six times to remove this passkey which he never wanted and did not understand. Also his phone requires his six digit unlock code every time he puts it down and I ask if he wants it to not do that. Promises to love me forever if I can do that. This is actually a thing I know how to do pretty well. Maybe now Neil will remember my name.