Damus
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🆎 · 6w
There really is a fucking gap in the "get rid of the landlines" plan. Every day we have folks calling up, some of them not technical, and some in their 80s, asking for help configuring ATAs. If th...
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To be clear, with ENORMOUS amounts of perseverance and patience, it is rare that we can't fix a customer's issue and make it work for them.

But we charge like, £2 a month for VoIP, and it's just a fucking nightmare to handle the support burden. And nobody really thought of this, and BT Group has been allowed to get away with it.

There was something elegant and hassle-free about two wires, and nobody realised.
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🆎 · 6w
It's not all BT's fault. They are entitled, as any commercial company is, to withdraw a product from sale with adequate notice, and they have given LOADS of notice. I do feel the regulator ought to have stepped in, though, and really analysed the problem more fully, and perhaps mandated some stuf...