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Artemis · 3w
That may be far too generous, because if *I* didn't want to fulfill the warranties on products I sold (or do anything at all for customers), I would certainly choose to outsource to AI. I'm not going...
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Artemis @Artemis
Do companies who employ AI for "customer service" do any kind of quality control or do they just trust in the machine?

If they attempt quality control of customer service interactions, do they do this by having a human review them, or do they just ask the AI to summarize how good of a job it's doing?
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Artemis · 3w
"Have a chatbot do your customer service! That way you'll never know how angry your customers are or how much you are ripping them off." The refusal to honor the warranty & the (as far as we can tell) baseless claim that this phone was a beta test is fucking fraudulent. But Nothing doesn't have to...