It makes me wonder how many companies have switched totally to AI for their customer service & are (mostly) unaware that their customers are getting pissed off about being lied to & getting told to fu...
That may be far too generous, because if *I* didn't want to fulfill the warranties on products I sold (or do anything at all for customers), I would certainly choose to outsource to AI.
I'm not going to give Nothing the "benefit of the doubt" here because AI customer service is not what you would do if you cared for your customers.
Still, I do wonder how many companies don't know that their customer base is being decimated by AI "customer service".
#NothingPhone
I'm not going to give Nothing the "benefit of the doubt" here because AI customer service is not what you would do if you cared for your customers.
Still, I do wonder how many companies don't know that their customer base is being decimated by AI "customer service".
#NothingPhone
2
